Refund policy

REFUND & RETURN POLICY

At RST SUITS, we want you to have a smooth and happy shopping experience. If you have any issue with your order, we are here to help.

1. Return Period

  • Returns can be requested within 7 days of delivery.
  • The product must be unused, unworn, unwashed and unaltered.
  • Original tags, packaging and accessories must be intact.
  • Please contact us before sending any product back.

2. Damaged / Defective / Wrong Product

If you receive a damaged, defective or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share your order number and clear photos/videos of the product and packaging.
  • After verification, we may offer a replacement, exchange or refund, as applicable.

3. Size Issues

Please check the size chart carefully before ordering.

If you select the wrong size, an exchange/return may be available subject to our return conditions and stock availability. Applicable return shipping charges may apply.

If RST SUITS sends the wrong size, we will provide an appropriate resolution.

4. Products Not Eligible for Return

Returns will not be accepted if the product is:

  • Worn, washed or used
  • Altered or stitched
  • Stained or damaged after delivery
  • Missing original tags
  • Showing signs of perfume, deodorant, makeup or other usage
  • Returned after the 7-day return period

Sale, clearance, customized, stitched or altered products are non-returnable if specifically mentioned on the product page.

5. Refund

  • Refunds are processed after the returned product is received and inspected.
  • Approved refunds will generally be made to the original payment method.
  • For COD orders, we may request valid bank/UPI details.
  • Shipping or convenience charges may not be refundable unless applicable law requires otherwise.

6. Exchange

Exchange is subject to:

  • Product availability
  • Size availability
  • Product being in returnable condition

If the requested product/size is unavailable, another applicable resolution may be offered.

7. Order Cancellation

Orders can generally be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible. You may request a return after delivery if the product is eligible.

8. Delivery Issues

If your package appears damaged, opened or tampered with, please take photos/videos and contact us immediately.

If your order shows as delivered but you have not received it, contact us so we can investigate with the delivery partner.

9. Return Shipping

  • If the issue is caused by RST SUITS (wrong, defective or damaged product), we will arrange an appropriate resolution.
  • For customer-requested returns, applicable return shipping charges may apply.

10. Important

  • Please keep the product and original packaging until your return is completed.
  • Do not send a return without receiving instructions from RST SUITS.
  • All returns are subject to inspection and approval.
  • Minor colour differences caused by lighting or screen settings are not considered defects.

Contact Us

RST SUITS
Email: rstsuits@gmail.com
Customer Care: 7568318130

Please mention your Order ID whenever contacting us about a return or refund.

This policy is subject to applicable Indian consumer laws and may be updated from time to time.